Get in touch

Got a query or concern? Dial us up or pop us an email and we’ll get back to you. As a member, we’ve got direct contact lines for you to get in touch with the right department – all for your added convenience!

Contacts

Find the right contact for your enquiry below.

Claims and Benefits Enquiries

Tel: 0860 100 076 or +27 11 208 1021
Hours: 7:00 to 19:00 Monday – Friday and
8:00 to 13:00 on Saturdays, excluding Public Holidays
Fax: 0864 647 808
Email: enquiries@omsmaf.co.za
Website: omsmaf.co.za

Current First-Time Claims

Email: claims@omsmaf.co.za
Fax: 0864 647 808
Post: OMSMAF (Claims), PO Box 1411, Rivonia, 2128

Claims for services rendered outside RSA
Membership, Contributions and enquiries pertaining to Plan selections

Tel: 0860 100 076 or +27 11 208 1021
Fax: 0862 106 635
Email: membership@omsmaf.co.za

ER24 Medical Emergencies: 084 124

ER24 Medical Emergencies: 084 124

Pre-authorisation: Hospital Benefit Management

Tel: 0860 100 076 or +27 11 208 1021 and follow the voice prompts for hospital preauthorisations
Hours: 24-hour service
Fax: 0862 957 355
Email: authorisations@omsmaf.co.za

Pre-authorisation: Chronic Medicine Management

Tel: 0860 100 076 or +27 11 208 1021 and follow the voice prompts for chronic medicine
Hours: 8:00 to 17:00 Monday – Friday only
Email: chronic@omsmaf.co.za
Fax: 0864 613 913

Pre-authorisation: Oncology Case Manager (patients diagnosed with cancer)

Tel: 0860 100 076 or +27 11 208 1021 and follow the voice prompts for oncology
Hours: 8:00 to 17:00 Monday – Friday only
Fax: 0864 613 917
Email: oncology@omsmaf.co.za

Independent Clinical Oncology Network (ICON)

Website: cancernet.co.za
Email: oncology@omsmaf.co.za

Out-of-hospital PMB Care Plans

Fax: 0864 647 808
Email: pmb@omsmaf.co.za

Healthcare Professionals Contact Centre

Tel: 0860 100 076
Fax: 0864 647 808

HIV and AIDS Management Programme

Universal Healthcare HIV/AIDS Management Programme
Tel: 0860 378 800
Hours: 8:00 to 17:00 Monday – Friday only
Fax: 0864 613 921
Email: hivprogramme@omsmaf.co.za
Website: omsmaf.co.za

Mental Health Programme

Universal Healthcare Mental Health Programme
Tel: 0860 100 076
Hours: 8:00 to 17:00 Monday – Friday only
Email: mentalhealth@omsmaf.co.za

Active Disease Risk Management Programme

Universal Healthcare Disease Management Programme
Tel: 0860 100 076
Hours: 8:00 to 17:00 Monday – Friday only
Fax: 0864 613 918
Email: diseasemanagement@omsmaf.co.za

Back and Neck Programme

Tel: 0860 100 076 or +27 11 208 1021
Hours: 8:00 to 17:00 Monday – Friday only
Fax: 0862 957 355
Email: backandneck@omsmaf.co.za

Mother and Baby Programme

Tel: 0860 100 076 or +27 11 208 1021
Hours: 8:00 to 17:00 Monday – Friday only
Fax: 0862 957 355
Email: maternity@omsmaf.co.za

PAED-IQ’s Babyline

Tel: 0860 666 110

Universal Healthcare Network Providers
Whistle Blowers – Fraud Hotline

Tel: 080 111 4447 (Toll free number)
Fax: 086 672 1681
Email: fraud@omsmaf.co.za
Website: thehotline.co.za
WebApp: thehotlineapp.co.za
Callback: (Please call me) ) 072 595 9139

When you choosing to use your Gap Cover

If you are planning to use your Gap Cover and not have your co-payments paid from your PMSA, then please alert us by emailing reservesavings@omsmaf.co.za

Council for Medical Schemes (if you cannot resolve a query with the Fund)

Tel: 0861 123 267 or +27 12 431 0500
Email: complaints@medicalschemes.com

Still got a general enquiry?

Send us your enquiry via our contact form and we’ll get in touch.